SPB group brings walk in repair model to the UK
With its UK headquarters in Portsmouth, Europe’s leading affinity insurance and services provider for major brands, SPB Group, has recently extended its footprint by bringing the popular mobile phone walk-in repair facility, Point Service Mobiles, to the UK under the brand Phone Service Centre. The business model already successfully operates across 180 stores in France, and now adds a new store on Welbeck Street in central London demonstrating the group’s ability to adapt to consumer need.
Repair rather than replace
With 94 in every 100 adults in the UK owning or using a mobile phone *there’s an increased dependency on them functioning properly as airtime contracts lengthen. So when something goes wrong with your smartphone they can cost hundreds of pounds to replace and most insurance repair services take days to return handsets. Phone Service Centre brings to the UK insurance market a unique ‘drop in’ repair service, as well as helping consumers without insurance too.
Phone Service Centre is the first insurance approved repairs service on the high street. It offers a range of quality and trustworthy ‘while you wait’ solutions for smartphone and tablet from charging or battery issues to broken screens or replacement devices, with the majority of repairs being carried out in under 40 minutes.
It also offers a range of exciting accessories, and the store provides a free battery charging facility and loan charger service. It is already proving popular amongst its growing customer base whose time is at a premium.
The service is especially valued by SPB UK’s online insurance clients as it now offers them a physical presence on the high street to complement their online activity.
Colin Whitehair, Managing Director of SPB UK, said “we are really excited to be able to offer this service to our existing insurance policy holders as another facet to our customer centric approach, as well as being able to assist the general public. We also offer competitive corporate rates to businesses. The model has proven successful in France and other parts of Europe and the plan for the UK is to deploy the concept on a franchise model with the full centralised support of the group. We have been pleased, but not at all surprised, by the reaction of potential new insurance clients, given that we have the capabilities to white label the service to maximise their opportunities for brand assimilation.”
Source: * http://media.ofcom.org.uk/facts/